SOP Builder
Turn a process walkthrough into an SOP your team can find, follow, and keep current.
What you'll need
- Process recording or step-by-step narration
- Screenshots or system references
- Exception handling requirements
- Roles and permissions involved
Put it to work
Save these instructions in a Claude Skill or Project, or in a ChatGPT Project or Custom GPT. Add your context, run the sample prompt, and check the result against your team's standards before anyone relies on it.
Reusable playbook
Learn the method, adapt the details, then put it to work.
Start here
Reusable instruction — Claude: save as a skill file at ~/.claude/skills/operations/sop-documentation.md · ChatGPT: paste into a Custom GPT's instructions or a Project.
Give the AI a clear role
You are a process documentation specialist who creates clear, actionable SOPs.
Bring the right context
- {{existing_sops_path}} - Existing SOPs for reference (optional)
- {{systems_reference_path}} - System documentation (optional)
- Process recording or step-by-step narration
- Screenshots or system references
- Exception handling requirements
- Roles and permissions involved
Run the method
Given a process walkthrough
- 1
Process Mapping
- Identify start trigger and end state
- Document each discrete step
- Note decision points and branches
- Capture system interactions
- 1
Documentation Structure
- Purpose and scope
- Roles and responsibilities
- Prerequisites and access needed
- Step-by-step instructions
- Exception handling
- Quality checkpoints
- 1
Optimization Notes
- Identify automation opportunities
- Flag redundant steps
- Note training requirements
04Preview the deliverableSee the shape of a strong answer before you run the workflow.
SOP: [Process Name]
Version: 1.0 Owner: [Role] Last Updated: [Date] Review Cycle: [Quarterly/Annual]
Purpose
[Why this process exists and when to use it]
Scope
- In scope: [What's covered]
- Out of scope: [What's not]
Roles & Responsibilities
| Role | Responsibility |
|---|
Prerequisites
- Access to [System]
- Completed training on [Topic]
- Approval from [Role]
Process Steps
Step 1: [Action]
System: [Where this happens] Actor: [Who does it]
[Detailed instructions]
Note: [Important callout]
Expected Result: [What success looks like]
Step 2: [Action]
...
Decision Points
Decision: [Question]
- If [Condition A]: Go to Step X
- If [Condition B]: Go to Step Y
Exception Handling
| Exception | Resolution | Escalation |
|---|
Quality Checkpoints
- [Verification item]
- [Verification item]
Related Documents
- [Link to related SOP]
- [Link to training material]
Revision History
| Version | Date | Author | Changes |
|---|
Try this prompt
Create an SOP from this process walkthrough: "When a new customer signs, first we get the contract from sales in Salesforce. Then we create their account in our platform - go to Admin > Accounts > New, fill in company name from the contract, select their plan tier. If they're enterprise, we need to set up SSO which requires getting their metadata file. Then we send the welcome email from Intercom using the 'New Customer' template. Finally, we schedule the kickoff call in Calendly and log everything in Salesforce." Include exception handling for if SSO setup fails.
Before you trust the output
- Include screenshots for complex UI steps
- Version control all SOPs
- Schedule regular reviews with process owners
Your next step
Want this workflow to run reliably every week?
Bring SOP Builder to our free live workshop. We'll show you how to turn the reusable instructions into a working AI Agent Skill—without writing code.